Terms of Service

1.Acceptance and Eligibility

You must be at least 18 years old and have the authority to enter into these terms on behalf of yourself or the organisation you represent. If you use WooCargo on behalf of an organisation, you confirm that you are authorised to bind that organisation to these terms.

2.The Service

WooCargo is a cloud-based platform for carriers and third-party logistics companies (each an “Operator”) and their clients. Depending on how the Operator uses it, the service records transport orders and the goods received into and shipped out of the Operator’s warehouses, keeps a stock ledger per client, plans routes and deliveries with proof of delivery through a driver app, hands shipments over to partner carriers, keeps track of cash on delivery, transmits, for Operators in Greece, delivery-note declarations to the Greek tax authority (ΑΑΔΕ, myDATA) with the Operator’s own credentials, reads orders from pasted text with artificial intelligence, and computes the Operator’s charges to its clients. It does not keep accounting books, file tax returns or make payments on your behalf.

3.Access, Availability and Maintenance

We aim to keep the service available and reliable, but it is provided on a best-effort basis and we do not guarantee a specific uptime level. We may perform scheduled or emergency maintenance and may suspend access where necessary to protect the security or integrity of the service.

4.Term, Renewal and Termination

Subscriptions run for the period agreed with you and renew automatically unless cancelled before the end of the current period. You may close your account at any time. We may suspend or terminate access for material breach of these terms, non-payment, or unlawful use. On termination, your Customer Data is handled as described in our Data Processing Agreement.

5.Fees and Payment

The fees for the service, and for usage-based features such as the AI reading of orders, are those agreed with you or shown in the service. Usage-based charges are recorded per use and can be reviewed in the service. Fees are stated exclusive of applicable taxes unless otherwise indicated. Late or failed payments may result in suspension of the service.

6.Acceptable Use

You agree not to:

• upload unlawful, infringing or malicious content;
• attempt to gain unauthorised access to the service or other users’ data;
• reverse engineer, decompile or copy the platform except as permitted by law;
• use the service to send spam or to process data you have no lawful basis to process;
• submit to the AI features special categories of personal data (such as health data) that a delivery does not need; or
• interfere with or place an unreasonable load on the service’s infrastructure.

7.Your Data and Third-Party Integrations

You are responsible for the data you enter, import or paste into the service (“Customer Data”) and for having a lawful basis to process it, including the personal data of consignees, drivers and partner carriers’ staff. Where you connect third-party services (for example your myDATA credentials or your own Google Maps or Mapbox key), your use of those services is also subject to their own terms. We are not responsible for third-party services we do not control.

8.AI Features

Some features use artificial-intelligence models to read text you provide, such as a client’s email, and turn it into order lines. The results are produced automatically and may be incomplete or wrong. Nothing is entered until a user reviews and confirms it, and you remain responsible for what is entered. The text is sent to the AI providers listed in Schedule 1 of our Data Processing Agreement.

9.Digital Delivery Note (ΑΑΔΕ, myDATA)

This section applies only to Operators that use the Greek digital delivery note. Where you enable it, the service transmits delivery notes and the related declarations (loading, transshipment, delivery outcome) to ΑΑΔΕ’s myDATA platform with the credentials you enter, as a result of actions in the service such as a driver’s scan. You remain the party obliged under Greek tax law and are responsible for the accuracy of the data you enter (for example consignee tax numbers, vehicle plates and the purpose of movement) and for your settings.

The tax authority’s systems or the network may be unavailable, and a declaration may be rejected. The service shows the status of every declaration and retries transmissions that fail for technical reasons, but you are responsible for monitoring that status and for completing by other means any declaration that was not accepted in time. Fines or penalties imposed on you are subject to section 16 (Limitation of Liability).

10.Driver App and Location

The driver app records the device’s location while a route is in progress, including in the background, so that your office can follow the route; the positions are deleted 90 days after they are recorded. As the drivers’ employer or principal, you are responsible for informing them and for having a lawful basis for this processing.

11.Partners and Consignees

When you hand shipments to a partner carrier, the service shares with that partner, through the link you send it, the shipment data needed for delivery. Where notifications are enabled, consignees receive delivery emails and a tracking link. You decide these disclosures and are responsible for them as controller.

12.Hosting Location

The service is hosted on Oracle Cloud Infrastructure in Frankfurt, Germany, within the European Union. Some processing takes place outside the European Economic Area through the sub-processors listed in our Data Processing Agreement, such as the providers of the AI features, in each case protected by appropriate safeguards such as the EU Standard Contractual Clauses.

13.Intellectual Property

We retain all rights in the WooCargo platform, software and branding. You retain all rights in your Customer Data. You grant us a limited licence to host and process Customer Data solely to provide the service.

14.Data Protection

Our processing of personal data is described in our Privacy & Cookie Policy and, where we act as your processor, our Data Processing Agreement, which forms part of these terms.

15.Warranties and Disclaimers

The service is provided “as is” and “as available”. WooCargo does not provide accounting, tax or legal advice. Outputs such as stock balances, charges, route plans, orders read by AI and tax-authority declarations are produced from the records you enter and remain your responsibility to review before relying on them. To the extent permitted by law, we disclaim all implied warranties.

16.Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential losses. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid in the twelve (12) months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

17.Confidentiality and Indemnification

Each party will protect the other’s confidential information and use it only as needed to perform under these terms, except where disclosure is required by law.

You will indemnify us against third-party claims arising from your unlawful use of the service or from Customer Data you were not entitled to process. We will indemnify you against third-party claims that the WooCargo platform itself infringes their intellectual property rights.

18.Notices

We may give notices through the service or by email to the address on your account. Legal notices to us should be sent to legal@woocargo.com or by telephone on +357 22397742.

19.Governing Law and Disputes

These terms are governed by the laws of the Republic of Cyprus. The parties will first attempt to resolve any dispute amicably; failing that, the dispute is subject to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

20.Changes and Miscellaneous

We may update these terms and will give reasonable advance notice of material changes through the service or by email. If any provision is found unenforceable, the rest remains in effect. These terms, together with the Privacy & Cookie Policy and the Data Processing Agreement, form the entire agreement between you and us regarding the service. They are published in English and in Greek with the same content.